FAQ

General Questions

Q: Where are your products made?

A: All Sojourn Products are locally made in Victoria, Australia with locally sourced materials. Sustainable and ethically sourced products are used throughout the design, printing and packaging processes.

Q: Can I buy direct from you in person?

A: Yes, we are frequently at a number of markets including the Belgrave Big Dreams Market and the Grow It, Bake It, Make It Market Emerald- follow the links for more information. We are also at other markets from time to time, for more information please visit our Facebook page.

You can also arrange Pick-Up from our Studio in Pakenham, Victoria. Its as easy as choosing the 'FREE PICK-UP @ PAKENHAM STUDIO' option at check-out and we will email you to arrange. Otherwise, you can Contact Us or click the floating "Message Us" Button on every page.

Q: Do you do custom works?

A: Absolutely! Message us your request via our Facebook page, the Contact Us page or the floating "Message Us" Button and we will discuss with you how we might be able to accommodate your needs.

Q: Are your products environmentally friendly?

A: Our paper is manufactured with renewable and ethically sourced timbers, and packaging is manufactured from recycled materials as much as possible. Our sleeves are cellulose in order to ensure they are completely biodegradable.

Q: Are your products vegan?

A: We support ethically sourced and are actively in our policy against the cruelty, mistreatment and exploitation of animals. We are unaware of our product having a direct contribution to the exploitation of animals but cannot categorically comment whether the Sojourn range is vegan.

Q: Do you do Art Classes?

A: Yes! We teach art for homeschoolers and adults. Learn how to watercolour, choose the correct media and develop your skills as a modern watercolour artist. For more information please send us a message via our Contact Us page or via the "Message Us" prompt.

Ordering and Delivery

Q: Do you ship internationally?

A: Yes we do! If your country is not listed as a destination for the postage calculator at check-out, simply send us a message using the "Message Us" Button and we will add it as soon as we can- often within 30 minutes.

Q: When I place an order, how do I know how much postage will be?

A: Our online store automatically calculates postage based on weight of your items. Please note if you have ordered A3 Artwork, you will need to select the A3 Sized Postage Option.

Q: Will my goods safely arrive?

A: Sojourn use Australia Post services for all our freight, and all articles are packaged in Rigid Mailers to prevent accidental bending. We also include tracking in our mailing charges so you can follow the progress of your delivery.

Q: Can I pick-up the items?

A: Yes of course!

We are frequently at a number of markets including the Belgrave Big Dreams Market and the Grow It, Bake It, Make It Market Emerald- follow the links for more information. We are also at other markets from time to time, for more information please visit our Facebook page.

You can also arrange Pick-Up from our Studio in Pakenham, Victoria. Its as easy as choosing the 'FREE PICK-UP @ PAKENHAM STUDIO' option at check-out and we will email you to arrange. Otherwise, you can Contact Us or click the floating "Message Us" Button on every page.

Q: I'm needing the gifts in a hurry- can you help?

A: Yes, we can express ship them- contact us via the floating "Message Us" Button for more information. Normally these deliveries are received within 1-2 business days.